Frequently Asked Questions

Unless you have been personally contacted, your account number will remain the same. Your account type, however, will change to the UCB account that most closely matches the features and benefits of your current Illini account. Please turn to page 6 for more information about your new account types, as well as the terms and conditions beginning on page 18 of the welcome book.

If you have not already been personally contacted, you may continue to use your current Illini Bank checks until they are gone. When you do need to reorder checks, we will automatically update your checks to reflect your new UCB routing number (071108407). If you are low or out of Illini Bank checks, you may order new UCB checks at any time to be used on or after June 26, 2017.

You may continue to use your current Illini Bank Debit card(s) until 2:00 A.M. on Monday, June 26, 2017. You will receive your new UCB Debit card(s) and your new PIN (personal identification number), mailed separately, the week of June 12th.

Once you receive your new UCB card and PIN, activate your card by calling us, tool-free, at (866) 392-9952 prior to June 26 to ensure your card is active and ready for use beginning on June 26.

Please remember:

  1. Activate upon receipt, but PLEASE DO NOT USE YOUR NEW UCB CARDS PRIOR TO 2:00 A.M, JUNE 26
  2. Contact any service providers or creditors who use your old debit card number for recurring or automatic payment arrangements, Provide them with your new UCB card number and expiration date for payments due on or after June 26, 2017
  3. Please destroy and safely discard your Illini Bank debit card on or after June 26, 2017

Please Note: If you currently have an Illini Photo Debit Card, your photo will not automatically transfer to your new card. Once you receive your new UCB debit card, visit ucbbank.com/cardshop to create and order a new photo card. There is no fee for photo cards at UCB; you can order up to one free photo card per year!

We will make every effort to update existing direct deposit instructions or ACH agreements you currently have in place; however, some companies may require your signature. For any NEW direct deposits or ACH transaction agreements, please use your new UCB Routing Number (071108407). Please note: this does not apply to any automatic payments that use your debit card. Please see Debit card questions above for more information.

YES. Deposits in both banks are currently insured for up to $250,000.00 or more, depending on the account's ownership structure. If you have a savings or checking account with both UCB and Illini Bank, each account, in each bank, will remain fully insured for a 6-month grace period following the merger. Time Deposits (Certificates of Deposit) will be fully insured until the first maturity date after the 6-month grace period. If maturity occurs within the 6-month grace period, the certificate will continue to be covered until the next maturity date if renewed for the same dollar amount and the same terms as the original deposit. For more information, please contact a Banker or call the FDIC toll-free at 1-877-ASK-FDIC (1-877-275-3342), or visit www.fdic.gov/deposit.

YES. Depending on the type of overdraft coverage you had with Illini Bank, your UCB account will be set up with similar overdraft coverage. Your current election with Illini Bank for overdraft coverage on your ATM and debit card transactions will be honored by UCB. You may change your election at any time by contacting your nearest UCB branch. Please refer to the Overdraft Programs Disclosure on page 24.

UCB's cut-off time is 5:00 p.m., Monday - Friday (excluding holidays), for all deposits made in person. The daily cut-off time for ATM deposits and transfers is 1:00 p.m. & Mobile Deposits is 2:00 p.m., Monday - Friday (excluding holidays). Transactions conducted after the daily cut-off times will be credited on the next business day

YES. You will be able to access your accounts online at ucbbank.com beginning on Monday, June 26, 2017. However, please read the following section regarding important times and dates when online account access and activities will be temporarily unavailable.

Online Banking

  • Online banking access will be temporarily suspended beginning at 11:00 a.m. on Friday, June 23, 2017 to begin conversion through Sunday, June 25, 2017.
  • When you login for the first time at UCBbank.com on or after Monday, June 26, 2017, your username will remain the same, but in all lowercase, and you will use a temporary password. Your temporary password will be the last 6 digits of your Social Security or Tax ID No.
  • Any Account Alerts that you may have set-up will not transfer. You will need to customize these again under Alerts.

Online Bill Pay

  • If you are a current Online Bill Pay user, your biller information and any pending/scheduled payments (made prior to Thursday, June 22, 2017 at 4:30pm) will transfer over with no changes, however your Bill Payment history will not transfer.
  • Beginning at 4:30 p.m. on Thursday, June 22, 2017, Bill Pay will be temporarily limited to a View-Only mode. In this mode, you will not be able to make, schedule, or change any online Bill Payments. Please make or schedule any Bill Payments due prior to or on June 26, 2017 before June 22nd at 4:30 p.m.
  • E-Bills and person-to-person payments will not convert. You will need to re-initiate any E-Bills you currently receive.
  • Recurring Bill Payments that fall on weekend dates or federal holidays will process on the previous business day

Mobile Banking

  • To use mobile banking for the first time, you will need to first login to your Online Banking account at UCBbank.com. Once you have done this (see Online Banking login information above), you will be able to setup and use Mobile Banking.
  • Download UCB's mobile app. Search for "UCB Bank" in the iTunes App or Google Play Stores.

Updates & Information: The above information and any additional instructions are available online at www.ucbbank.com/welcome. Please be sure to refer to this web page for updates and important contact information or call our nearest branch.

YES. UCB's Telephone Banking number is toll-free 888-226-5822. In order to use UCB's Telephone Banking service, simply call this number and use the last 4 digits of your Social Security Number as your phone link pin. Should you need assistance using this service, please contact your nearest UCB location and our bankers will be happy to assist you.

YES. All customers with either a checking or savings account will receive a cut-off statement through Sunday, June 25, 2017. Interestbearing accounts (other than Certificates of Deposit and IRAs) will be paid interest through that date. There will be no monthly service or maintenance fees assessed on this statement. After June 25, 2017, interest-bearing accounts will receive the balance of their June interest on their new UCB statement. Savings statements are printed quarterly unless required more frequently, based on transaction activity, or if the account is combined with a monthly checking statement. UCB also offers E-statements (electronic or "paperless" statements) free of charge to all customers. Please contact a banker to have your checking and/or savings statements combined, or to sign up for E-statements.

NO. You will receive all year-end tax reporing forms (for amounts over $10) from UCB.

YES. This transition does not affect the financing terms of your loan. Your loan number will remain the same and you will now have the added convenience of additional locations. For specific loan account questions, you may contact our UCB Loan Servicing Center toll-free at 1-888-822-4087. The mailing address is PO Box 148, Gillespie, IL 62033. You will receive a letter in the mail outlining the complete details of the changes to your loan service provider.

UCB will become the new custodian of all IRA plans as of June 24, 2017. These plans include Traditional, Roth and Simplified Employee Pension accounts.