UCB Card Vault
With UCB Card Vault, you can track and control all aspects of your card in real-time!
- Map Out Every Purchase: UCB Card Vault allows you to clearly see your purchases on a map—right from your phone. Easily recognize purchases with clear merchant names, business hours, and locations. You can even contact merchants directly in the app to resolve any issues quickly.
- Don't Let Anything Get Past You: Stay informed as you go about your day with alerts and notifications. Real-time alerts keep you informed with notifications about card purchases. So, when a charge comes through, you’ll always know.
- Keep a Closer Eye on Everything: With UCB Card Vault you can see where your card is stored online, manage subscriptions, and make online payments all in one place.
- Lock and Report Lost or Stolen Cards: UCB Card Vault gives you the power to report a card lost or stolen, and immediately turn it off right from your phone.
- 24-Hour Self-Service: No need to call or wait for the bank to open. Report a lost card, set travel plans, and more, in the moments that really matter from within the UCB Card Vault App. You have total control anytime, anywhere!
For more information, see the FAQ's below, then to get started, simply download the UCB Card Vault App from your device's App Store and enroll your UCB debit and credit cards.
Frequently Asked Questions
UCB Card Vault is a mobile app that allows you to control how, when and where your UCB debit and/or credit cards are used. It is a simple and secure way to manage and monitor your purchase transaction activity. Card Vault helps keep your payment cards safe and provides instant notifications when your card is used and so much more.
UCB Card Vault requires that you have at least one debit and/or credit card account issued by United Community Bank or any of our UCB Banks. You will also need an Apple or Android smartphone.
Next, visit your device's app store and download the UCB Card Vault app. Once downloaded, you will be instructed to enter your full card account number(s) along with other authentication information. Then, once your cards are registered, you can begin using the app immediately.
Please note: you will enroll each card individually. It is important that your information entered for each card matches your card account's registered information, such as address and SSN/TIN.
No. The UCB Card Vault app is FREE to download and all features are included with no fees to help provide you with more control over your card.
Please note: Your cellular provider's data and text messaging rates may apply.
Unlimited. But the card(s) must have been issued by United Community Bank or any of our UCB Banks.
You can register both your personal and/or business debit and credit cards.
Android – version 4.1 or later and Apple (iOS) – device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 6, 7, or 8 and all future devices/releases going forward.
You can contact our E-Services department by phone at 855-822-5880 or by email at ElectronicServices@ucbbank.com. Their hours are listed below for your convenience.
Monday - Friday 7:00 am-6:00 pm
Saturday 8:00 am - Noon
Your email address is needed in case you forget your password and need to reset it.
You can begin using the app and service immediately to provide you with real-time purchase data and alerts, security controls, spending insights, and more.
UCB Card Vault makes it easy to monitor and control your spending. It allows you to clearly see your purchases right from your phone. You can quickly and easily identify purchases with data such as merchant names, logos, business hours, location, and contact info.
You will also have quick spend insights at your fingertips to help you spend smarter. Insights are sorted by location, spend category, and month.
In addition, you can set security controls and alerts by purchase method (in-store, online, mobile, ATM, etc.), geographic location, merchant type, and amount.
Most importantly, if your card is lost or stolen or you suspect fraud, you can turn your card off (and back on) as needed to protect your account from unauthorized charges.
It is an immediate notification sent to the App which will notify you on your phone. You can select to be alerted on all your payment transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type, and merchant category.
No. Using the card off/on controls does not change the status of your account.
To turn your card off, select the little green "power" button to the right of each card listing from your app's home menu or from the top right corner of the card image in the Card Detail menu.
When this button is red, this means that your card is "off" and that all transactions (except for reoccurring) will be declined. When you need to make a purchase simply turn the card back on. It is that easy! Now you have the ultimate control to combat fraud.
It happens immediately after you set and save the option.
Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions and even monitor monthly subscriptions under My Merchants in from the Card Detail menu.
While My Location and My Regions work both independently and together, neither can be used in conjunction with International.
In the app go to Transactions, find the one that was denied and open it, tap the image so it rotates, and the control(s) that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring.
Alert preferences let you know every time a card transaction is attempted. You can be alerted for all or preferred transactions. Preferred alerts are also available by location, transaction type, merchant type, and threshold amount.
Only the primary device will receive alerts. Use the settings menu in the app to set your device as primary.
Just download the UCB Card Vault app to your new smartphone and login with your current user ID and password.
You will have to add the new account to the app. This can be done by going to Manage Account and adding the card.
There is a "Contact Us” option in your main menu where you can send an email to ElectronicServices@ucbbank.com or call 855-822-5880.
The last 50 transactions will display in the app for thirty calendar days.
Some merchants send pre-authorizations at higher amounts to test cards' validity. For example, a $25 gas purchase might display as $126. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount.
To select the card(s) you wish to manage, go to Settings and choose Manage Cards. Then uncheck the card or cards you don't want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.
Press the icon that has three stacked lines to reach the menu. This icon is usually found in the top right corner.
The app requires your login and password to access the app and your card data. Also, there is no personal information stored on the smartphone.
Yes, depending on your device, both Face and Touch ID are available. In the app, visit Security Settings under the Settings menu to control these login authentication options on your device.